Refund & Cancellation Policy

This policy explains how payments for PaperRally Pro work, how to cancel, and when you can get a refund. PaperRally is a paper trading (simulation) app — all trading inside it uses virtual money.

1. What you pay for

• PaperRally Pro costs ₹99 for one month (30 days) of Pro features, paid once through Razorpay (UPI, cards, net banking or wallets).
• Pro is activated automatically within a few minutes of a successful payment. If you pay again while Pro is active, the extra 30 days are added to your current period.
• Every new account gets a 7-day free trial first, so you can try everything before paying.

2. Cancellation

• Pro does not renew automatically. We never store your card or set up recurring charges, so there is nothing to cancel — simply don't pay again and your account returns to the Free plan when the 30 days end.
• Your virtual portfolio, history and settings are kept when Pro ends.
• You can ask us to close your account at any time by emailing us (see below).

3. When you can get a refund

You can request a full refund within 7 days of payment if:

• You were charged more than once for the same purchase (duplicate payment);
• Your payment succeeded but Pro was not activated on your account and we could not fix it within 48 hours of you contacting us; or
• A technical fault on our side kept you from using the main Pro features for most of the period you paid for.

Apart from these cases, and where the law does not require otherwise, payments are not refundable once Pro has been activated, including for unused days.

4. How to request a refund

• Email adi.shiv999@gmail.com with your PaperRally username, the date and amount of payment, and the Razorpay payment ID (it starts with pay_ and is in your payment receipt).
• We reply within 2 working days.
• Approved refunds are sent back to the original payment method through Razorpay. Banks usually take 5–7 working days to show the money in your account.
• When a refund is issued, the Pro days bought with that payment are removed from your account.

5. Failed or pending payments

If money was deducted but the payment shows as failed or pending, it is usually reversed automatically by your bank or Razorpay within 5–7 working days. If it isn't, email us with the details and we will help.

6. Contact

Questions about payments or refunds? Email adi.shiv999@gmail.com. See also our Terms of Service and Privacy Policy.